SERVPRO® is seeking a highly motivated and dependable Priority Responder to be the first
point of contact during emergency property damage situations. As a Priority Responder,
you’ll play a critical role in quickly assessing damage, communicating with customers, and
initiating the mitigation process. You’ll represent the SERVPRO brand with professionalism,
empathy, and urgency—ensuring clients receive immediate support during their time of
need.

Key Responsibilities:
• Respond immediately to emergency calls including water, fire, mold, and
biohazard losses (day, night, weekends, and holidays as needed).
• Perform on-site assessments, documenting damage and collecting critical
information for the production and mitigation teams.
• Communicate effectively with customers, property owners, insurance adjusters,
and SERVPRO staff to establish expectations and next steps.
• Capture and relay detailed job site documentation including photos, customer
information, and preliminary scope of work.
• Assist in stabilization efforts such as water extraction, board-ups, or containment,
when needed.
• Maintain a clean and professional appearance while demonstrating SERVPRO’s
core values of compassion, integrity, and responsiveness.